QLife is Australia’s first nationally-oriented counselling and referral service for LGBTI people. QLife provides nation-wide, early intervention, peer supported telephone and web based services to diverse people of all ages experiencing poor mental health, psychological distress, social isolation, discrimination, experiences of being misgendered and/or other social determinants that impact on their health and wellbeing.

Why do we exist?

QLife is an initiative of the Department of Health’s eMental Health strategy, directed by the LGBTI Health Alliance in collaboration with Australia’s already existing state-based Gay and Lesbian counselling organisations.

Over about 40 years, such services have provided telephone support for gay and lesbian people. During the many years since, our communities have grown in complexity and visibility, with our counselling services having grown along with this to include the experiences of intersex, bisexual and transgender people. We acknowledge that in name, many bisexual, intersex or trans people may not have felt included in this history of community-based counselling, and QLife is committed to creating a service that more adequately addresses this need. It remains the case that LGBTI Australians have markedly higher rates of anxiety, depression and well-being than do the Australian community as a whole, for a range of reasons.

When do we operate?

QLife counselling services are available 7 days a week, 365 days a year between the hours of 3:00 pm to 12:00 pm Australia wide. Phone counselling and web chat services are provided by volunteers engaged in their home-state centres, with national support provided by a team of paid staff members. Mental Health and Referral information will be available via the web 24 hours a day, 7 days a week.

Who are we?

The QLife family includes many hundreds of staff members and volunteers Australia-wide. We are comprised of

  • Gay and Lesbian Welfare Association Queensland (GLWA)
  • Living Proud in Western Australia
  • Switchboard Incorporated in Victoria
  • Twenty10, which incorporates GLCS in New South Wales
  • With support from volunteers in South Australia.

Visit the QLife website