Referral source for coping with the immediate and long-term trauma impacts of the bushfires.

Currently, Australia is experiencing the most devastating bushfire season the country has ever seen. QLife is greatly saddened by the despair and suffering people are experiencing. Many people have lost their lives, pets and homes.

We believe the trauma of such a crisis can have immediate and lasting impacts. It is important that people affected by this crisis receive appropriate emotional support for their wellbeing. 

For referral to emotional and financial support please see the below links.

Beyond Blue: Bushfires and mental health

Communities and individuals affected by bushfire can experience a range of thoughts, feelings and behaviours that can be intense, confusing and frightening. It is common that some people struggle to deal with feelings and thoughts that result from a bushfire or from the tragic losses that may occur. It’s important to know the difference between a common reaction to a stressful or traumatic event and signs that indicate you should seek additional support. 

For information about common reactions, managing mental health symptoms and dealing with traumatic stress, see

Lifeline: Natural disaster support

Contact Lifeline: 13 11 14 (available 24/7) or Online Crisis Support Chat (available nightly at

For practical information on how to cope after a natural disaster, see

National Bushfire Recovery Agency

The Australian Government has announced the establishment of a National Bushfire Recovery Agency.  This agency with initially have access to $2 billion for a national bushfire recovery fund to coordinate a national response to rebuild communities and livelihoods after the devastating fire-front has passed.  Further information

People affected by the bushfires can claim disaster payments by calling Services Australia (Centrelink) on 180 22 66 and find more information at

As soon as it is safe to do so, Mobile Service Centres will head into affected regions to assist with all Government payment services, including disaster payments.

For state specific assistance, see Department of Human Services

Salvation Army

The Salvation Army offers a range of services and assistance measures to help people who have been impacted by disasters including financial assistance, emotional support and referrals.

The Salvation Army works with State and Local government to determine the best way to provide support to affected communities. For enquiries, The Salvation Army Disasters Assistance team can be contacted by emailing or by calling 1300 662 217

Homelessness Support

If you are experiencing homelessness and require crisis accommodation contact the following:

  • New South Wales – Link2Home 1800 152 152
  • Victoria – Opening Doors 1800 825 955
  • Australian Capital Territory – Onelink 1800 176 468
  • Queensland – Homeless Persons Information 1800 474 753
  • Western Australia – Homeless Helpline – 1800 065 892

Animal safe places

For relocating pets to a safe place refer to the Department of Primary Industries